Question I haven't received an order confirmation! Where is it?
AnswerSometimes our emails end up in your junk mail, so please check there for any emails from us about your order if you are unable to find them in your regular inbox.
Question How much do I have to spend to get free shipping?
AnswerWe offer complimentary standard delivery (2-6 business days) on all Australian orders above AUD$20.

Processing days: Monday – Friday (excluding Australian public holidays and weekends)

Please allow 2 business days for us to get your Princess Lash packs ready for delivery. You’ll get a shipment notification email as soon as your order is on the way!

Question How do I care for my lashes?
AnswerPrincess Lashes come in a hard case box, so make sure your lashes are always in their correct packaging when they are not being worn. Each lash life is different due to care of product as well as minimal makeup use on the product itself.

Do not wet Princess Lashes. Comb through lashes after each wear with a clean sanitary mascara wand and pick off all excess glue on the band.

Question What is your return policy?
AnswerDue to the nature of the item, for sanitary purposes there are no refunds or exchanges.  In the unlikely event you receive a damaged item, we will gladly replace it.

For damaged item(s), please include your order number in an email to us and we will send you an address for you to post back your items.

Question How do I contact customer service?
AnswerYou can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm at info@princesslashes.com.auor via the contact form.
Question Do you have a MUA Discount?
AnswerAt Princess Lashes we provide a Makeup Artist Discount for all our lashes for whatever makeup look your client is looking for. Professional or just starting out – our lashes are here for you!

To purchase lashes at a MUA DISCOUNT you must purchase a minimum of 50 pairs. All MUA’S will receive 30% off when purchasing the minimum 50 pairs. For the MUA Discount please email info@princesslashes.com.au and once approved you will receive your MUA discount code to use at checkout.

Question What types of Payment do you accept?
AnswerWe currently accept VISA, MASTERCARD and PAYPAL.