FAQ | The Answers You Need 

If you have not received a confirmation email from us please check your junk mail as sometimes it can end up there!


How do I cancel an order?

Orders are processed within 24 hours. If you made a mistake with your purchase you can contact one of our Lash Experts at hello@princesslashes.com.au

How do I contact customer service?

You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm at hello@princesslashes.com.au or via the contact form.

What is your return policy?

Due to the nature of the item, for sanitary purposes there are no refunds or exchanges.  In the unlikely event you receive a damaged item, we will gladly replace it. For damaged item(s), please include your order number in an email to us and we will send you an address for you to post back your items.

What types of payment do you accept?

We currently accept VISA, MASTERCARD and PAYPAL.

How do i care for my lashes?

Princess Lashes come in a hard case box, so make sure your lashes are always in their correct packaging when they are not being worn. Each lash life is different due to care of product as well as minimal makeup use on the product itself. Do not wet Princess Lashes. Comb through lashes after each wear with a clean sanitary mascara wand and pick off all excess glue on the band.

Shipping Details:

All orders are processed within 1 business day from date of payment.
If you order using our regular shipping service, please allow 3-6 business days for your parcel to arrive. If you order using our express shipping service, although we endeavour to have your products delivered the next business day, please allow 1-2 business days for your parcel to arrive. 

MUA Discount:

At Princess Lashes we provide a Makeup Artist Discount for all our lashes for whatever makeup look your client is looking for. Professional or just starting out – our lashes are here for you!

To purchase lashes at a MUA DISCOUNT you must purchase a minimum of 50 pairs. All MUA’S will receive 50% off when purchasing the minimum 50 pairs. For the MUA Discount please email hello@princesslashes.com.au and once approved you will receive your MUA discount code to use at checkout.